omg.
info: Please wait for a HostGator operator to respond.
info: Welcome to HostGator Live Chat! You are now chatting with ‘Larry R.’
Larry R.: Welcome to HostGator, how may I assist you?
jeremy: hi, i was just wondering…
jeremy: in Cpanel, under Mail, when i manage mail, it has a link to show disk usage….
jeremy: however, a few of my accounts are full or nearing full, and yet i cannot for the life of me find any of this mail
jeremy: i have checked in all three webmail apps, and in spam, trash, inbox folders, sent mail, drafts, and i cannot find where all this mail exists.
Larry R.: Ok.
Larry R.: What is the primary domain name on the account please?
jeremy: jeremyjarratt.com
Larry R.: Ok.
Larry R.: Please wait while I check.
Larry R.: You would need to set the accounts, disk space in your whm.
Larry R.: Set the disk space limit*
jeremy: yeah, i have 20MB quotas on most of them
jeremy: including all of the ones in question
Larry R.: Try, setting to unlimited to see what happens.
Larry R.: however you can always override it later.
jeremy: ok, i have set one of the mail accounts to unlimited.
jeremy: it still says there are loads of megabytes of mail
jeremy: all i did was increase the ceiling
jeremy: i also tried decreasing it to 1Mb
Larry R.: Ok.
Larry R.: Same error message?
jeremy: on that one, jeremy at jeremyjarratt.com, there is 13mb
jeremy: not an error message, it just says that i am using 13 mb of mail storage
jeremy: but i see no mail anywhere, in any folders
Larry R.: You, would need to delete the old emails. If, not you need to set it to a diffrent amount.
jeremy: same thing for transmothra at transmothra.com and transmothra at meat-thing.com
jeremy: there are no emails. this is what i am trying to tell you
jeremy: it CLAIMS there are loads of emails, but i can not find any. i have already deleted everything.
Larry R.: Ok.
Larry R.: Let me, check for you
jeremy: see what i mean?
jeremy: for example: “transmothra at meat-thing.com transmothra at meat-thing.com 20.01 M 20.00 M”
jeremy: but no email in any folders in Squirrelmail, Horde, or RoundCube
Larry R.: May I have you cpanel/username please.
jeremy: *****
Larry R.: Sir, are you there?
jeremy: yeah
Larry R.: Ok, I am not able to find any error.
Larry R.: If this continues; you will need to send a email to [email protected] one of our Senior Agents can look more in detail into this.
jeremy: how many mb does it say exists in the account transmothra at transmothra.com?
Larry R.: This, would be listed in your WHM
jeremy: no, i am asking you to confirm
Larry R.: Let, me check.
Larry R.: What, is you whm password.
jeremy: *****
Larry R.: I am, not able to login that password doesn’t work.
jeremy: *****
Larry R.: Sir, in your whm.
Larry R.: Look for list account it will show this info.
Larry R.: I tried that password.
Larry R.: Didn’t work.
Larry R.: Click on, the account in whm it will list the mb on, that email.
jeremy: ok… here is the deal: it says 20.01 mb is being used out of 20 mb total. but there are no emails!
Larry R.: Ok, let me check for you.
jeremy: my password for Cpanel is now noemailmoron
Larry R.: Make,sure that you have deleted all trash in the webmail.
Larry R.: And nothing is in the sent email folder.
Larry R.: This could be the only way, it would say this.
jeremy: yes, i know this… however, the reason why i am chatting with you right now is because this is not the case. there is no email in any folder of the mail accounts in question… and yet cpanel thinks that i have reached my mail quota.
jeremy: do you understand now?
Larry R.: Right, there are trash emails, send emails.
Larry R.: This is the only way it would say this.
Larry R.: Bulk mail’s ?
jeremy: i have deleted everything and emptied the trash.
jeremy: all folders are empty but my quota is used up. why is this?
Larry R.: I don’t understand why it would say this. What quota did you set it to.
jeremy: any. i have set it to 20mb, unlimited, and 1mb, and it continues to say that there is 20mb filled, even when there is no mail in sent, trash, spam, inbox folders
Larry R.: Ok, go ahead and send a email to [email protected]
Larry R.: Our senior admin needs to look into this.
jeremy: ok, thank you Larry.
info: Welcome to HostGator Live Chat! You are now chatting with ‘Larry R.’
Larry R.: Welcome to HostGator, how may I assist you?
jeremy: hi, i was just wondering…
jeremy: in Cpanel, under Mail, when i manage mail, it has a link to show disk usage….
jeremy: however, a few of my accounts are full or nearing full, and yet i cannot for the life of me find any of this mail
jeremy: i have checked in all three webmail apps, and in spam, trash, inbox folders, sent mail, drafts, and i cannot find where all this mail exists.
Larry R.: Ok.
Larry R.: What is the primary domain name on the account please?
jeremy: jeremyjarratt.com
Larry R.: Ok.
Larry R.: Please wait while I check.
Larry R.: You would need to set the accounts, disk space in your whm.
Larry R.: Set the disk space limit*
jeremy: yeah, i have 20MB quotas on most of them
jeremy: including all of the ones in question
Larry R.: Try, setting to unlimited to see what happens.
Larry R.: however you can always override it later.
jeremy: ok, i have set one of the mail accounts to unlimited.
jeremy: it still says there are loads of megabytes of mail
jeremy: all i did was increase the ceiling
jeremy: i also tried decreasing it to 1Mb
Larry R.: Ok.
Larry R.: Same error message?
jeremy: on that one, jeremy at jeremyjarratt.com, there is 13mb
jeremy: not an error message, it just says that i am using 13 mb of mail storage
jeremy: but i see no mail anywhere, in any folders
Larry R.: You, would need to delete the old emails. If, not you need to set it to a diffrent amount.
jeremy: same thing for transmothra at transmothra.com and transmothra at meat-thing.com
jeremy: there are no emails. this is what i am trying to tell you
jeremy: it CLAIMS there are loads of emails, but i can not find any. i have already deleted everything.
Larry R.: Ok.
Larry R.: Let me, check for you
jeremy: see what i mean?
jeremy: for example: “transmothra at meat-thing.com transmothra at meat-thing.com 20.01 M 20.00 M”
jeremy: but no email in any folders in Squirrelmail, Horde, or RoundCube
Larry R.: May I have you cpanel/username please.
jeremy: *****
Larry R.: Sir, are you there?
jeremy: yeah
Larry R.: Ok, I am not able to find any error.
Larry R.: If this continues; you will need to send a email to [email protected] one of our Senior Agents can look more in detail into this.
jeremy: how many mb does it say exists in the account transmothra at transmothra.com?
Larry R.: This, would be listed in your WHM
jeremy: no, i am asking you to confirm
Larry R.: Let, me check.
Larry R.: What, is you whm password.
jeremy: *****
Larry R.: I am, not able to login that password doesn’t work.
jeremy: *****
Larry R.: Sir, in your whm.
Larry R.: Look for list account it will show this info.
Larry R.: I tried that password.
Larry R.: Didn’t work.
Larry R.: Click on, the account in whm it will list the mb on, that email.
jeremy: ok… here is the deal: it says 20.01 mb is being used out of 20 mb total. but there are no emails!
Larry R.: Ok, let me check for you.
jeremy: my password for Cpanel is now noemailmoron
Larry R.: Make,sure that you have deleted all trash in the webmail.
Larry R.: And nothing is in the sent email folder.
Larry R.: This could be the only way, it would say this.
jeremy: yes, i know this… however, the reason why i am chatting with you right now is because this is not the case. there is no email in any folder of the mail accounts in question… and yet cpanel thinks that i have reached my mail quota.
jeremy: do you understand now?
Larry R.: Right, there are trash emails, send emails.
Larry R.: This is the only way it would say this.
Larry R.: Bulk mail’s ?
jeremy: i have deleted everything and emptied the trash.
jeremy: all folders are empty but my quota is used up. why is this?
Larry R.: I don’t understand why it would say this. What quota did you set it to.
jeremy: any. i have set it to 20mb, unlimited, and 1mb, and it continues to say that there is 20mb filled, even when there is no mail in sent, trash, spam, inbox folders
Larry R.: Ok, go ahead and send a email to [email protected]
Larry R.: Our senior admin needs to look into this.
jeremy: ok, thank you Larry.
3 replies on “omg i, am in, hell with, LarryR.”
“jeremy: my password for Cpanel is now noemailmoron” That almost made me spew coffee on my monitor! Sorry you’re having issues…morons are everywhere!
That’s not actually the password i changed it to, but it’s close and definitely captures the spirit of the new one. Sheez, that guy was an idiot. He was probably just lazy.
Figured it wasn’t fo’ real. Still funny as hell :-D You’re right, the dude was lazy and/or just plain dumb.